1. What payment methods do you accept?

We accept payments by credit card (Visa, Mastercard, American Express), as well as fast payments via Apple Pay and Google Pay. Depending on your situation, installment payment options may also be offered at checkout.

2. Will your company name appear on the bank statement?

To ensure your privacy, a neutral and non-explicit name appears on your bank statement.

3. Can I make a purchase anonymously?

A minimum amount of information is required to process your order (payment and delivery). However, we place great importance on your privacy: your data is handled securely and is never shared.

4. Can I modify my order after confirming it?

It is possible to modify your order within a short time after confirmation. We invite you to contact us quickly so we can assist you before shipment.

5. Who should I contact if I have an issue with my order?

For any questions or issues regarding your order, you can contact our customer service by email or through our contact form. We will respond as quickly as possible.

6. How can I contact you if I have questions before purchasing?

We are here to support you with care and understanding. Feel free to write to us before your purchase—we will be happy to guide you in choosing the products that suit your needs.

7. Which regions do you ship to?

We ship across Canada.

8. How does shipping work within Canada?

Orders are carefully prepared and shipped through our delivery partners. Once your order has been shipped, you will receive a tracking number.

9. What are the standard shipping fees?

Shipping fees are calculated at checkout based on your address and the selected delivery method.

10. Do you offer free shipping over a certain amount?

Yes, free shipping is available for orders reaching a certain amount (the threshold is indicated at checkout).

11. What are the delivery times?

Delivery times generally range from 3 to 10 business days, depending on your location and product availability.

12. Can I have my package delivered to a post office or pickup point?

Yes, it is possible to have your order delivered to a pickup point or post office, depending on the carrier’s options.

13. Are packages shipped discreetly?

Yes, all orders are shipped in neutral packaging, with no indication of the contents or store name.

14. How can I track my order?

As soon as your order is shipped, you will receive an email with your tracking number.

15. What should I do if I haven’t received my package?

If your package is delayed, we recommend checking the tracking information. If the issue persists, contact us and we will follow up with the carrier.

16. Are the products safe for the body?

Yes, we carefully select quality products made from body-safe materials.

17. How should I clean and maintain my product?

We recommend cleaning your products before and after each use with an appropriate cleaner. Specific instructions may be provided depending on the product.

18. Which lubricants are compatible with different types of products?

Water-based lubricants are generally compatible with all types of products. We recommend checking the specific guidelines for each product. Silicone-based lubricants are not compatible with silicone products.

19. Do you offer advice for choosing products?

Absolutely. We are here to guide you respectfully and without judgment to help you find the products that suit you best.

20. What should I do if the item received is defective?

If an item is defective, contact us quickly with a description of the issue. We will find an appropriate solution (replacement or refund).

21. Are the products covered by a warranty?

Some products come with a manufacturer’s warranty. Details are provided on the product page when applicable.

22. Do you accept returns or exchanges?

For hygiene reasons, opened products cannot be returned or exchanged. If an issue occurs, please contact us.

23. Do I need to be 18 to purchase from your store?

Yes, you must be 18 years or older to make a purchase from our store.